Companies can take advantage of all the fax services through one Cloud Based Fax vendor to meet all the Enterprise faxing requirements. Choose a proven Hosted Fax Solution that has been selected by the most demanding corporations with their own methodology of how they want the fax product to function. Whether it’s desktop fax, application fax, SAP fax, broadcast fax, email and voice notification – ALL the services highlighted on this website. You will benefit from a team of experts who know, and have previously implemented best practices. Empire Messaging will configure the right solution for your company and provide a dedicated Account Management Team and support staff. Our team will be an extension of your own internal staff without the added cost associated with staffing for an in-house fax solution.
New Corporate Clients main drivers for going to the Cloud:
Reduced Costs. Hosted Fax Solutions reduces fax costs up to 70% by eliminating the need for fax servers, telecom lines, software upgrades, long distance dialing cost, toll-free number minute cost, configuration mistakes and IT support issues associated with fax. Your company wide fax cost will plummet to pennies-per page using transaction based pricing. Our pricing model leverages economies of scale that only a large global corporation can supply.
Fax Numbers. Companies already have dedicated fax numbers for services they offer and/or their current system but have run out of capacity to handle more fax volume. You have the option of transferring a pre-existing fax number, or we can register a brand new toll-free or local number service and capacity issues are eliminated. You will always own your fax numbers so you can transfer or port the number to another service if required in the future.
Simplified Administration and Reporting. The Cloud Fax Portal web site allows you to add/change/delete users without having to contact customer support. You can assign cost centers for easy bill breakout and charge-backs. You can even request special fax numbers in specific locations or request toll-free numbers. The site provides for real time reporting that lets you track and search faxes by fax number or date and time stamps. Custom reports can be created and delivered at time intervals throughout the day if requested. Online history and archiving is also available.
Privacy and Records Retention. Whether it’s HIPAA Compliance, Sarbanes-Oxley, or the Gramm-Leach-Bliley Act, you can comply with each Federal Mandate around security, privacy and record-keeping mandates of the 21st century. We turn fax processes into digital workflows that can be tracked, audited, and archived; making centralized records retention as convenient for fax as it is for email.
Access Points. There are many different types of access points supported; Email, FTP, API’s and VPN. If you require secure transport, you can connect securely to our network through the Internet using Exchange Transport Layer Security or through a VPN (virtual private network). We also publish a Fax API to integrate with your existing applications to hand off your fax messages via a secure VPN.
Disaster Recovery and Security. Full disaster recovery and security, at no extra cost to your company. To ensure total security, privacy, and confidentiality, a security audit is performed annually by an outside firm which publishes the annual Audit documents required by Customers Audit and Compliance Department. System availability provided by two fully mirrored operation centers with redundant Telco providers with different access points into the buildings.
OCR / Bar Code Routing. Documents that contain a bar code can be routed with the bar code information. The file name of the fax message can also receive the value of the Bar Code for identification. Optical Character Recognition (OCR) can be developed to read the contents of the fax and the values can be transmitted to internal applications or routed internally. As a result, workflow processes increase downstream with less errors from manual keying of data from faxes.