SMS Customer Support Communication
Empire Message has partnered with Teckst sales channel to offer their products and services to our new and existing customers.
Teckst enables your business to receive and reply to text messages from customers. A software company focused specifically on innovation in the area of business and consumer communication. Teckst products are created based on research and data pulled from global sources, and with qualitative interviews with customer care teams, marketing teams, CTOs, CFOs, and consumers to be sure we make life simpler for every person using our technology.
Through enterprise-grade back end system that can handle hundreds of thousands of messages per second. The patent-pending API instantly receives texts and delivers them to your company’s communication system, whether it’s Salesforce/Desk, SAP, Zendesk, Oracle, Help Scout, or any one of hundreds of professional communication platforms.
Highly scalable, versatile platform allows your company to utilize mobile messaging the same way messaging is used in personal relationships. This directly mimics consumer behavior, and creates a deeper, more lasting trust with consumers. Better yet, it’s the fastest form of communication ever invented.
Return to Macro
One of the best parts of Zendesk, Desk, Help Scout and other CRMS is the ability to create macros. Instantly update a customer via text message that their order is coming, or use pre-written replies about things like returns that you can send with one tap.
Get creative……. MMS
Photos, video, animated GIFs, and even sound files are sendable and receivable right from within existing work flows. Ask a customer to snap a photo of packing slip or photo of merchandise so that you can better assist in answering questions.
Get More Done Faster
Texting is the fastest of all channels. Reduced calls and emails, enabling your team to tackle more tickets in less time while increasing NPS scores!
The 40% advantage
- The percentage of calls, emails, and web chats that disappear when you turn on text messaging within your customer support group.
- The percentage you company can grow without scaling you team when adding Teckst for text messaging
- The increase in time you and your team will have to do other things like help your kids with their book report
- The increase in customer retention you’ll achieve by increasing satisfaction when you get Teckst.